Digital Products Refund Policy

At CKSI, we provide primarily digital products that can be delivered electronically and, in many cases, accessed or downloaded immediately after purchase.

Because of the nature of digital products, orders are generally non-returnable once digital access or delivery has been provided, subject to applicable law and the specific circumstances described below.

2.1 Eligible Refund Situations

A refund may be considered in circumstances such as:

1. Duplicate payment for the same product.
2. Payment was successfully deducted but the purchased product was not delivered or made available within the stated delivery period.
3. A significant technical problem prevents access and CKSI is unable to reasonably resolve the issue.
4. The product delivered is materially different from the product described at the time of purchase.
5. A refund is otherwise required under applicable law.

2.2 Non-Refundable Situations

Refunds will generally not be provided merely because:

– The customer changed their mind.
– The customer no longer requires the product.
– The customer did not read the product description before purchasing.
– The customer purchased the wrong product voluntarily.
– The customer has already downloaded or accessed the digital product.
– The customer did not use the purchased content.
– The customer expected different business results.
– The customer did not implement the information provided.
– The customer failed to attend a scheduled live session after purchasing, where the terms clearly state that attendance is the customer’s responsibility.

This section remains subject to any rights available to consumers under applicable law.

2.3 Refund Request

Refund requests should be submitted to:

Email: [support@cloudkitchenservices.com]

Please include:

– Customer name
– Registered email/mobile number
– Order ID
– Product name
– Payment date
– Reason for refund request
– Relevant screenshots or evidence, if applicable

CKSI may review the request before approving or declining a refund.

2.4 Refund Processing

Approved refunds will normally be processed to the original payment method, subject to payment gateway and banking timelines.