3.1 Digital Products

A digital order may not be cancellable once the product has been delivered, downloaded or access has been activated, subject to applicable law.

3.2 Before Delivery

If a cancellation request is received before digital delivery/access activation, CKSI may review the request according to the product-specific terms.

3.3 Courses and Master Classes

For live master classes, workshops and scheduled programs, cancellation and transfer rules may vary according to the particular event.

The applicable cancellation conditions will be displayed at the time of registration wherever applicable.

3.4 Promotional Offers

Special promotional products, discounted offers, bundles or limited-time offers may have separate cancellation/refund conditions, which will be displayed before purchase.